Privacy policy

This privacy policy applies to the website at https://encore-plumbing.com (the "Site") operated by Encore Plumbing ("Encore Plumbing," "we," "us" or "our"), a plumbing contractor located in Jacksonville, Alabama. By using the Site or contacting us through it, you agree to the practices described here. If you do not agree, please do not use the Site.

1. Information we collect

Information you give us

When you use the contact form, call us, email us or otherwise reach out, we collect the information you choose to provide. This may include your name, phone number, email address, service address, a description of the plumbing issue and any other details you include in your message.

Information collected automatically

Like most websites, our hosting provider and the third-party services described below may automatically record technical information when you visit, such as your IP address, browser type, device type, operating system, referring page, pages viewed and the date and time of your visit. This information is used to keep the Site running, secure and functional.

Information we do not collect

We do not ask for and do not want payment card numbers, Social Security numbers or other sensitive personal information through this Site. Please do not send that information through the contact form.

2. How we use information

• To respond to your request, schedule service and communicate with you about a job
• To provide quotes, invoices, warranty documentation and follow-up related to work we perform
• To operate, maintain, secure and improve the Site
• To comply with legal obligations, resolve disputes and enforce our agreements

We do not sell your personal information, and we do not use it for third-party advertising.

3. When we share information

We share personal information only in the following situations:

• Service providers. Companies that help us run the Site and our business, such as web hosting, form processing, email, scheduling and invoicing services. They may access information only to perform those services for us.
• Legal requirements. When required by law, subpoena, court order or other legal process, or when we believe disclosure is necessary to protect our rights, your safety or the safety of others.
• Business transfers. If Encore Plumbing is sold, merged or transfers its assets, customer information may be transferred as part of that transaction.
• With your consent. Any other sharing you specifically authorize.

4. Third-party services on the Site

The Site uses a small number of third-party services. Each is governed by its own privacy policy, which we encourage you to read.

• Google Maps. The contact page embeds a Google map. Loading it sends your IP address and browser information to Google and may set Google cookies. See the Google Privacy Policy.
• Google Fonts. Typefaces are loaded from Google servers. Google may log the request, including your IP address. See the Google Privacy Policy.
• Facebook. The Site links to our Facebook page. We do not embed Facebook tracking pixels or plugins. If you follow the link, Facebook's privacy policy applies.
• Google Business Profile. The Site links to our Google reviews. Reviews you post there are public and governed by Google's terms.

If we add analytics or other services in the future, we will update this policy.

5. Cookies

The Site itself does not set advertising or tracking cookies. Third-party services listed above, such as the embedded Google map, may set their own cookies. You can control cookies through your browser settings, including blocking or deleting them. Blocking cookies may affect the embedded map but will not prevent you from calling or emailing us.

6. How long we keep information

We keep contact form submissions and communications for as long as needed to respond to you and to keep records of the work we perform. Job and warranty records are retained for as long as required for business, tax, insurance and legal purposes, after which they are deleted or anonymized.

7. Security

We use reasonable administrative and technical safeguards to protect personal information, including transmitting Site traffic over HTTPS. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. If you believe your information has been compromised, contact us using the details below.

8. Your choices and rights

• Access and correction. You may ask what personal information we hold about you and request corrections.
• Deletion. You may ask us to delete your personal information. We may retain information we are required to keep by law or that is needed to complete work you requested or to honor a warranty.
• Communications. You may ask us to stop contacting you at any time, except for messages needed to complete a job in progress.

To exercise any of these choices, contact us using the details in section 12. We may need to verify your identity before acting on a request. We will not treat you differently for exercising these rights.

9. Children's privacy

The Site is intended for adults arranging plumbing services. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information through the Site, contact us and we will delete it.

10. Links to other websites

The Site contains links to third-party websites such as Facebook and Google. We are not responsible for the content or privacy practices of those sites. Your use of them is at your own risk and subject to their terms and policies.

11. Changes to this policy

We may update this policy from time to time. The effective date at the top of the page will change when we do. Continued use of the Site after a change means you accept the updated policy. Material changes will be posted on this page.

12. Contact us

Questions about this policy or your information can be sent to:

Encore Plumbing
PO Box 14
Jacksonville, AL 36265
Phone: 256-689-1460
Email: encoreplumbing1460@gmail.com

13. Governing law

This policy and any dispute related to it are governed by the laws of the State of Alabama and applicable United States federal law, without regard to conflict of law principles.